Privacy Policy & Terms and Conditions
Privacy Policy
At the Illinois Prison Project ("we," "our," "us"), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our staff (attorneys, social workers, and legal support staff) and clients and their families.
1. Information We Collect
When you opt-in to receive SMS messages from us, we may collect the following types of information:
a. Personal Information: Phone number, Name, Email address (if provided), Other contact details voluntarily provided by the user
b. Case-Related Information: Case information and client ID (if applicable); Relevant details necessary for effective communication regarding yours or a loved one’s case
c. Message Data: The content of SMS messages sent and received; Delivery status of SMS messages; Interaction data related to SMS messages
2. How We Use Your Information
We use the collected information strictly for case management and communication purposes, specifically for:
a. Communication: Providing case updates and other essential information via SMS; Responding to client inquiries and delivering necessary legal and ancillary support and assistance
b. Service Improvement: Understanding and analyzing the use of our SMS services; Improving communication methods to better serve clients
c. Legal Compliance: Complying with applicable laws and regulations; Responding to lawful requests and legal processes
3. Sharing Your Information
We will not share, sell, or disclose your information to third parties except:
a. Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
4. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
a. Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at info@illinoisprisonproject.org.
b. Access and Correction: You can request access to or correction of your personal information by contacting us at info@illinoisprisonproject.org.
6. Changes to This Policy
We may update this Privacy Policy. Any changes will be effective when we post the revised policy on our website.
We encourage you to review this Privacy Policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Illinois Prison Project
53 W Jackson Blvd Ste 452
Chicago, IL 60604
info@illinoisprisonproject.org
312-324-4463
Terms & Conditions
The terms and conditions described herein apply to all SMS messages sent through the 10DLC messaging services provided by Illinois Prison Project. The use of this service constitutes consent to the terms and conditions of use outlined here.
Company Name: Illinois Prison Project
Messaging Consent: A user must explicitly consent to receive SMS messages from Illinois Prison Project. This consent can be rendered through various mediums including, but not limited to website contact forms, intake forms, and verbal opt-in during client interactions.
Message Type and Frequency: As part of this service, users can expect to receive messages related to Illinois Prison Project’s work, including case updates and educational resources. The frequency of these communications will depend on the user’s level of engagement with the organization and their communication preferences.
Data Rates: Standard message and data rates may apply to communications sent through this service, depending on the user’s mobile carrier and plan.
Customer Care: to any messages sent as part of the messaging service in order to receive support. For any questions regarding the terms and conditions outlined here please contact Illinois Prison Project at 312-324-4463 to any messages sent as part of the messaging service in order to receive support. For any questions regarding the terms and conditions outlined here please contact Illinois Prison Project at 312-324-4463.
Opt-out Instructions: To opt out of messaging at any time, users may reply "STOP" to any messages sent by the service. This will unsubscribe the user from any further communications from Illinois Prison Project’s 10DLC messaging service.
Changes to Terms and Conditions: The company reserves the right to change the terms and conditions outlined herein at any time.